This policy outlines the terms under which DDC Pharmacy (“we” , “us” , “our”) processes payments, returns, and refunds for orders placed via our website or mobile application (the “DDC Platform”). By using the DDC Platform, you agree to this policy.

Payment

• You may use UPI, internet banking, debit cards, or credit cards to make payments for any products purchased on the DDC Platform.
• Payments are processed through authorized third-party payment gateway partners (Payment Aggregators). Once redirected to the Payment Aggregator, you agree to their terms and conditions and privacy policy.
• DDC Pharmacy is not responsible if incorrect details (e.g., card/account number, UPI ID) are entered by you or if unauthorized use of your payment credentials occurs.
• DDC Pharmacy will keep your financial information secure in line with our Privacy Policy and shall share it only with authorized third parties, as required by law.

Specific Payment Modes

• QR Code Payments : You can scan the QR code provided on the platform using UPI apps and complete payment by entering the correct amount.
• Tokenized Card Payments: In line with RBI guidelines, card details cannot be stored. Instead, your card may be tokenized by authorized networks (Visa, MasterCard, RuPay, etc.) through our Payment Aggregators. You will always have the option to register/deregister cards and manage tokens in your payment settings.

RETURNS AND CANCELLATIONS

• We strive to deliver genuine medicines and healthcare products in the right condition. Please check your order at the time of delivery.
• Return requests can be raised within 48 hours from delivery if the product is eligible. Exceptions may be considered at DDC Pharmacy’s sole discretion.
• Products are eligible for return in the following cases:
  • Product delivered is different from the order
  • Product delivered in damaged or non-working condition
  • Missing parts/accessories
  • Product mismatch with description or packaging issues
  • Unopened, unused products with intact labels/barcodes/serial numbers

Note: Opened strips of medicines, used bottles, or products beyond 48 hours of delivery are not eligible for return.

Non-returnable categories include:

• Temperature-controlled medicines (injections, vaccines, pen- fills)
• Baby care (diapers, breast pumps, bottle nipples, etc.)
• Food & Nutrition (infant foods, supplements, health drinks)
• Healthcare devices (glucometers, lancets, surgical devices)
• Sexual wellness products (condoms, lubricants, fertility kits, pregnancy kits)
• Personal care (toothpastes, toothbrushes, razors, shaving foams, sanitary pads, etc.)
• Ayurveda and Herbal Products once opened
• Wearables, bandages, masks, or partially used items.

ORDER CANCELLATION

By DDC Pharmacy: Orders may be cancelled due to stock limitations, incorrect pricing, or risk of fraud. If payment has already been made, refunds will be processed.
By Customer: Orders can be cancelled before shipping. Once shipped, cancellations are not allowed.

REFUNDS

• Refunds for eligible returns/cancellations will be processed using the same mode of payment used during purchase (except cash-on-delivery).
• For COD orders, refunds will be made through bank transfer (NEFT) or credited as DDC Wallet Credits (if available on the platform).
• Refunds will not be processed to third-party accounts. The account holder’s name must match the DDC Pharmacy account.
• Refund requests must be made within 6 months from the date of cancellation/return.
• Refunds may take up to 30 business days depending on bank turnaround time and RBI regulations.

To receive NEFT refunds, customers must provide:
Account Number,IFSC Code,Account Holder’s Name